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Orders
Below are some of are common questions about orders
Where do you ship to?
We ship to most locations in India, you can enter your pin code on checkout to see if we deliver to you.
What is the status of my order?
Msg us on our website or check shiping tracking link on your mail.
Can I cancel / change my order?
We understand that sometimes plans change — and we’re here to help.
At CanvasWall, we accept cancellations within 2 hours of placing your order. After this window, your order moves into production and cannot be cancelled, changed, or modified.
📩 To cancel your order:
- canvaswallindia@gmail.com
- +91-9773589669 Msg us on whatsapp
Please include your order number in the message for a quicker response.
Thank you for your understanding — each artwork is made to order with care, and this policy helps us maintain our quality and delivery standards.
Is all the art on the website prints or paintings?
At present we only sell wall art prints, these would not be paintings
rather a high quality print of the art created by our designers &
artists.
What does the Rolled art option mean?
The Rolled/No frame option is when the art will come rolled in our tubes allowing you to frame them locally. They will NOT be ready to hang
Please Note -Theart when rolled will come with 0.25 inches extra space all aroundallowing you to frame (You will be unable to gallery wrap rolled canvasprints, please reach out to us before placing an order if you would likeyour canvas prints to come with extra 2 inches for gallery wrap)
Do you gift wrap?
While we do not offer gift wrapping services at present, a lot of care does go into packing your order.
If you are looking at gifting our prints, we'd be happy to add a personalized note to your order.
Where are all your products manufactured?
All our Products are designed and manufactured with ♥ in India
Shipping
Below are some common questions about shipping
Where do you ship?
We currently ship to most locations in India.
How long will it take to ship my order?
PROCESSING TIMES -
Unframed / Rolled Art Ships Within 2 - 3 Days
Gallery Wrap & Framed Art Ships Within 3 - 4 Days
SHIPPING TIMES:
Shipping Times can be anywhere between 3 - 6 Days after processing your order.
(Please
Note that Sometimes delays in shipping will occur due to circumstances
beyond our control, but we will always keep you updated and will do everything in our power to get you your art on time)
How do I track my order?
With tracking link provided by us on mail or your profile dashboard
How do you pack the art?
We take extreme measures to ensure that your order is packed safely and securely and that it will reach you in mint condition.
Rolled Art/No Frame:
Our Unframed / Rolled art is first rolled between two sheets of protective art tissue paper and then covered in butter paper. Finally the art is rolled into our branded mailer tubes.
Framed Art:
Our framed art is first wrapped in in a protective film and then
covered in multiple layers of bubble wrap. Finally the art is placed in a flat corrugated box filled with protective filling to avoid movement during shipment.
PAYMENT
What payment methods do you accept?
Currently you can securely checkout of out website using Debit/Credit Card, Net-banking, UPI & Wallets. We also offer COD on
orders below 2000 INR.
My Payment is not going through?
Not to worry, sometimes due to the bank servers being down there might be some issues in payment. Contact us and we will do our best to resolve the issue ASAP. (Whatsapp @+919773589669
Returns & exchanges
Can I cancel or change my order?
Each art is made to order. What that means is only when anorder is placed do we start working on printing, framing and packaging it. Hence, because of this we do not accept cancellations of orders once it has gone into production.
But we do accept cancellations within 2 hours of you placing your order. Once the 2 hour window has passed, we cannot accept cancellations of the same.
Do you accept returns?
Please refer the answer above for reasons as to why we Cannot accept returns and exchanges.
Can I exchange or return a product?
A lot of care and strenuous checking goes into each order. But due to circumstances out of our control sometimes the order gets damaged during shipping.
If you have received a wrong/defective product then please contact us within 48 hours of you receiving the product.
Please submit all tickets via. Call/Message/Email
i) Whatsapp us at +91 97735 89669
ii) Email us at support@canvaswall.co/ canvaswallindia@gmail.com
- For the return to be authorized, the order should be in the same
condition as when you received it including the original packaging.
- When sending us communication about the return please include the below information
i) Subject Title - Return / exchange
ii) Reason for return
iii) Order Number & date of receiving the order.
iv) Please include any photo documentation with your request as visual aid to back up your claim.
- Please note that we accept returns within 48 hours of you receiving your order. After 48 hours we will be unable to process your request for
return.
- We will accept returns/exchanges only
if you have received the wrong product or if there is a defect in the quality of your product.
- Once you have returned the item back to us we will refund the money of the product you paid.
personalized prints FAQ
What kind of personalized prints do you offer?
We offer custom line art portraits, couple illustrations, family sketches, pet portraits, and more — all in your choice of style, size, and format (rolled, framed, or canvas).
Can I see a preview before printing?
Yes! We share a digital proof of your personalized artwork within 24–36 Hours. You can request minor changes before we proceed to print.
How long will it take to recieve my mock-up for approval?
It generally takes us 24-36 Business hours to create every mock-up
How many revisions can I make?
You can make as many revisions you like but each change will take 18-24 business hours to make
Can I cancel or change my personalized order?
Since personalized products are made just for you, cancellations or edits are only accepted within 2 hours of placing the order.
Can I gift a personalized print?
Absolutely! Personalized art makes a thoughtful gift for weddings, anniversaries, birthdays, and more. You can even add a custom note with your order.
Are your custom prints made in India?
Yes — every piece is designed and printed in India, with top-quality materials and a focus on craftsmanship.
ABOUT OUR FRAMES
What does gallery wrap mean?
Gallery wrap is an option that is only available for canvas where we use
extra canvas fabric to wrap around the back to a wooden back board.
What is the size of your frames?
Our frames are 0.75 inch thick
Does it come with glass?
Matte & Premium Luster paper comes framed with acrylic but Canvas being a fabric material comes without acrylic*.
*Acrylic - Acrylic is lighter than glass and is also more durable, which makes it ideal for framing.
Can I directly hang the art?
All our framed art comes ready to hang, which means they come
with hooks on the back board. So once you receive the framed art it will be ready to hang.
Please Note - When you select no frame / rolled art then the art will NOT be ready to hang and will come rolled in our tubes.
CARING FOR YOUR ART
How do I unpack the art?
ROLLED PRINTS/NO FRAME:
Once you receive your prints in
our tubes, carefully remove them and without touching the printed area (try using the corners & the back of the print) place them on a flat surface and let them naturally smooth out and fix the small creases that may have been caused during shipping.
Pro Tip - It would be best to directly take the tube to your local frame shop and have them handle the prints.
FRAMED PRINTS:
We ensure your prints will be packed with utmost protection to ensure no damage arises during transport. Once you receive the framed prints, carefully remove the packing material and follow the care instructions card provided in the box.
Tips on how to increase the longevity of my art?
DO NOT TOUCH THE PRINTED AREA
Where ever possible, do not touch any area on the page that has been printed on,
and if possible handle with gloves to avoid smudging and creases.
TAKE INTO ACCOUNT THE ENVIRONMENT WHERE YOUR PRINT LIVES
The environment around where your print lives plays a Very Big factor on the protection of your Wall prints.
LIGHT -
Make sure to keep your art away from direct sunlight (especially south
facing light) , avoiding this might lead to yellowing of your print
(This does not apply for laminated / framed prints)
HUMIDITY - Maintain
a relative humidity between 35 and 55%; if humidity is too high the
print can be damaged by mold or insects, but if it’s too low the paper
can become brittle.
TEMPERATURE -
Keep prints in a cool environment. Don't hang prints near areas that get too hot or
cold, like radiators, or air-conditioners. Warm or moist conditions accelerate deterioration and encourage mold growth and insect activity.
POLLUTION -
Keep away from dust, dirt and other pollutants for the best protection. Light dust can be brushed away with a clean dry cloth.
If you have any questions at all, we would be more than happy to answer them for you. Reach out to us at Canvaswallindia@gmail.com
How do I streamline the process?
It would be extremely helpful to us if you could mention all the changes
you'd like in one go as that would help you zero down on your design at a much quicker pace as we would make all the changes at once to your map.
Can I directly hang the art?
All our framed art comes ready to hang, which means they come
with hooks on the back board. So once you receive the framed art it will be ready to hang.
Please Note - When you select no frame / rolled art then the art will NOT be ready to hang and will come rolled in our tubes.